Refund policy

Last updated: October 1, 2026

At Zata, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

The return request must be made within 7 days of delivery.

The product must be unused and in its original condition.

The product should be returned in its original packaging.

The product must not be damaged, opened, or used.

Proof of purchase or order details may be required.

Non-Returnable Items

For hygiene and safety reasons, certain personal-care, skincare, hair-care, and beauty products may not be eligible for return once they have been opened or used.

If you have received an opened, damaged, defective, or incorrect product, please contact us before returning it.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Email: zatara7849@gmail.com
Phone: 03254667267

Please provide your order number and clear photos or videos of the product and packaging so we can review the issue.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed according to the applicable payment method.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

Return Shipping

If the return is due to a wrong, damaged, or defective item received from Zata, please contact our support team for return instructions.

For returns due to a change of mind, return shipping costs may be the customer's responsibility.

Contact Us

For any return or refund questions:

Email: zatara7849@gmail.com
Phone: 03254667267